MINI
Phoenix Kirkcaldy
t: 01592 657810
Our star rating
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Sales
4 comments from
12 reviews
Service
7 comments from
15 reviews
Sales
Service
"Staff were really friendly. I had great communcation."
"It is expensive."
Phoenix Kirkcaldy Dealer Principal response
"the repair carried out was on the threshold of minimum goodwill payment this is no excuse for having a dissatisfied customer we have contacted and offered next M.O.T. free of charge worth £55 we hope this gesture will represent good value for money"
"The service personnel were excellent."
Phoenix Kirkcaldy Dealer Principal response
"thank you for your lovely comments"
"I get excellent service . The girls on reception are fantastic ."
Phoenix Kirkcaldy Dealer Principal response
"thank you for your kind comments we are very proud of our reception staff they are very focused on supplying excellent customer service"
"They told me i had a puncture and that it would cost me £148. I then went to an independant workshop and they checked the tyre for 1 hour and couldnt find anything. I've had no problems with it since."
Phoenix Kirkcaldy Dealer Principal response
"We can openly admit if we have made a mistake we would like the car to come back in to check as this a serious safety related item we ourselves would like the peace of mind of knowing that car is roadworthy and will contact regarding this"
"i was not called to be told what the problem was even though it was fixed under warranty."
Phoenix Kirkcaldy Dealer Principal response
"It is our policy to contact every one on a regular basis throughout the day please accept my apologies for our failings on this occasion"
"The staff were excellent. Very friendly, helpful and it was very apparent that they enjoy their jobs. I've never received such good service in a garage before. Very happy"
Phoenix Kirkcaldy Dealer Principal response
"Thank you for those amazing comments"
"Jimmy Robertson was extremely helpful and friendly, making the process a pleasure."
Phoenix Kirkcaldy Dealer Principal response
"Thank you, Jimmy's customer care is exemplary and has many very satisfied customers"
"1st Class Service. Louise Andrews has kept me informed throughout on my purchase, she explained everything in detail, helped me with my number plate retention and has really gone the extra mile to ensure my new car experience went without any hitches"
Phoenix Kirkcaldy Dealer Principal response
"WOW thank you for your exceptional comments we are very proud of Louise she works very hard to provide excellent customer service"
"the salesman Brian was excellent, so organisec and super efficient. An asset to the dealership"
Phoenix Kirkcaldy Dealer Principal response
"Thank you for comments i can't agree more"
"my sincere thanks to Brian frazer, my saleman, Joe Duffy and Nick in finance. I would recommend them to all and they go out of their way to make you feel great"
Phoenix Kirkcaldy Dealer Principal response
"Thank you for your comments Brian is a great asset to the business he is very professional and thorough"